Privacy
01
Who We Are
Freshh Nest
Email: team@freshh-nest.co.uk
Phone: 07346221690
Address: 15 Chanctonbury Close, Washington, Pulborough, RH20 4AR
Data Controller under the UK General Data Protection Regulation (UK GDPR).
02
2. What Information We Collect
Information you provide directly:
Name
Email address
Phone number
Home address
Details regarding your cleaning requirements
Any information you share in enquiries, forms, or messages
Information collected automatically:
IP address
Browser type
Device information
Pages viewed
Cookies (see section 9)
03
How We Use Your Information
We use your information to:
Provide quotations for cleaning services
Schedule and manage bookings
Communicate with you regarding your service
Process payments and invoices
Improve our website and customer experience
Maintain internal records
Meet legal or regulatory obligations
We do not sell, rent, or trade your personal information.
04
Lawful Basis for Processing
We process your information under the following lawful bases:
Contract – to provide the service you have requested.
Legitimate Interests – to operate and improve our business.
Legal Obligation – for accounting, taxation, and health & safety. compliance.
Consent – where you have opted into marketing communications.
05
How We Store and Protect Your Information
We take appropriate technical and organisational measures to keep your data secure, including:
Password-protected devices
GDPR-compliant data storage
Restricted staff access
Secure cloud-based systems
We keep your information only as long as necessary for the purposes outlined in this policy.
06
Sharing Your Information
We may share your data with:
Trusted employees working on your booking
Payment processors
IT and website service providers
Professional advisers (accountant, legal)
HMRC or regulatory bodies where legally required
We never share your data for marketing purposes with third parties.
07
Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Request data portability
To exercise any of these rights, contact us at: team@freshh-nest.co.uk
08
How Long We Keep Your Information
We keep:
Client records: up to 6 years (for accounting/legal requirements)
Enquiry forms: 12 months
Emails/messages: up to 24 months
Marketing consent: until you unsubscribe
09
Cookies
Our website may use cookies to:
Improve functionality
Analyse website traffic
Enhance user experience
You can disable cookies via your browser settings.
10
Links To External Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.
11
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
12
Contact Us
For questions about this Privacy Policy or your data rights, contact us:
Freshh Nest
Email: team@freshh-nest.co.uk
Phone: 07346221690